||[Wednesday, Apr. 15th, 2009|12:08 am]
The richest girl in town.
Automatically shipped by LoudTwitter|
AT&T has jacked me over twice now, and it's taken them days and days to fix the problem both times. But both times (once I escalated the call and threw a fit) they consoled me with freebies and upgrades.
I think they are fine if you don't mind sitting on tech support for hours when you have a problem. Their infrastructure in Oakland is messed up. Once, my internet suddenly went out and it took them over a week to figure out an installer had somehow yanked my physical line to hook someone else up.
Also, I had a frustrating experience in which I had to talk to three different customer service people before I could find one who could follow along on a math error on the product packaging they were trying to push on me as the "right" option for me.
They annoy me. But after seven months, things finally seem to be working fine.
Well, Comcast has generally been okay, but the last month has sucked. Someone came today, though, and fixed the wiring outside. So far, so good.
I'm on Earthlink's DSL & phone service. $70 for both, the phone includes unlimited long distance in the US. The first year they set it up was shaky, but it's been solid ever since. (Warning though- the customer service leaves a lot to be desired when shit goes wrong).
Nightmarish issues with Earthlink way back when I still lived with animikwaan
will forever keep me from using them. Plus, cable is faster.
(just so you know, yours are the only twits I read)
I've had AT&T for a few years and have no complaints whatsoever. I've even had good customer service the few times there have been problems.
Comcast dude came out today and fixed my connection. It's faster than I remember it ever being. Hopefully it won't go out again.
(LazyWeb tweets have the bonus of ending up here and on Facebook. I've gotten a wide variety of responses about AT&T service, so Comcast and I will try to work it out for the time being. The funny thing? Businesses tracking references to themselves on Twitter; a Comcast customer support person sent me a reply just moments after I tweeted about them making me stabby.)